We can’t wait to see you in The Hot Pot Lab.

Our top priority is to provide you a safe place to have fun under this special period of time. Different measures in accordance with the CDC and government guidelines have been taken by us to ensure your safety. 

Deep Cleaning

Our spaces will be deep cleaned before opening and at the end of the day using official CDC recommended cleaning solutions to fight against the virus. Throughout the day, our team members have been trained to disinfect all touch points immediately after any exposure or contact with guests. All the spaces are constantly sanitized during the day.

 

Social Distancing 

The number of people on the upper floor is limited to 10 and the number of people in the lower floor is limited to 6. The number of people in the fitting room is limited to 1. This will create a socially distanced and more private experience to our visitors. Team member will be equipped with face masks and we suggest that you wear yours as well upon entry. Keep a distance of 6 feet from other people (social distancing) at all times including waiting in lines. 

 

Employee Safety

Before entering the exhibition and clocking in for shift every day, employees will be asked to complete a digital survey inquiring about symptoms and potential concerning exposure to coronavirus. The temperature will be taken digitally and recorded.

 

 

 

We hope to create a stress free environment for our visitors in every possible way and feel free to email us at info@thehotpolab.com before your arrival about any concerns. 

 

Other FAQs

 

 

 

What is included in my ticket?

Your ticket includes entrance into The Hot Pot Lab as well as free food samples at the end of the experience. Entrance is only valid for the date on your ticket. There will be no re-entrance.

 

Can I transfer my tickets to others?

Tickets are non-refundable and non-transferrable. One person's ID in your party must match the name on one ticket (the rest of the names are interchangeable).

 

How long will it take the whole experience?

It varies for each guest but visits usually last about an hour. You are also welcomed to hang out at our reception area where there are souvenirs for sale.

 

Do you have any discount ticket for children, senior or military?

Children age two years and under do not need a ticket. Unfortunately, we don't have discount tickets for seniors age 60+ and militaries.

 

Is baby stroller allowed?

Due to the limited space, no baby strollers will be allowed inside. We recommend you wear a baby carrier or hold the baby while exploring.

 

Is Hot Pot Lab pet-friendly?

Certified service animals are permitted.

 

What's the refund policy?

All tickets are sold as non-refundable. You may use the tickets during the same day, but we do not offer refunds regardless of circumstances.

 

Is outside food allowed?

We are sorry to say that outside food or drinks may not be brought into the exhibition.

 

Is photography allowed?

Absolutely and employees can also help you to take as many photos as you like. Any commercial or product shoots, media shoots, press interviews, and all professional video equipment are prohibited without advance approval. Contact us at info@thehotpotlab.com for requests.

 

Is Hot Pot Lab appropriate for all ages?

It is appropriate for all ages.

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